Triple M

Your Personal Details & Privacy

Why are you collecting this demographic information?

By requiring registration and learning a little about our users, we are able to provide the types of content, services and advertisement that are of the most interest to you, our users.

What do you do with the information you collect?

Your privacy is important to us. Triple M complies with government legislation on email communications (Spam Act 2003) and Triple M will also treat your personal information in accordance with our Privacy Policy.

What does this mean?

• By becoming a registered user and an Triple M member, you agree to receive emails on occasion from Triple M regarding products and services that we believe may interest you.
• Triple M may disclose aggregated statistical information which does not identify you personally to advertisers and other third parties for marketing, promotional, and other purposes.
• If you choose to receive special offers from other third parties, this means you give consent for us to provide third parties with your contact details, so that they can contact you by email regarding goods, services, or promotions they believe may interest you.
  We will not share your personal information with third parties without your consent
• We will not sell or share your personal information including your email address with third parties without your consent.
• We will not send you emails, newsletters or offers from third parties unless you have requested us to do so.

You can opt-out of receiving special offers and correct or change the information collected during registration at any time. You can view or update your details from the "My Profile" link.

If you experience problems or have questions about privacy, read our privacy policy or email us at privacy@austereo.com.au

Why are my details so important?

It is very important that you provide accurate information when registering and that you keep them up to date, because:

• If you ever forget your username or password, we may need to confirm your identity using the information you entered when you registered.
• Many of the services we provide will be personalised specifically for you using the registration details you provide.

You will get more out of the registration sites and all Triple M services if your registration details are accurate and up to date.

Is there a fee to use this site?

No, there is no fee to register and become a member.

Can I access the home page without registering?

Yes, you can access the home page and index pages of Triple M websites without registering.

I am using multiple computers - Do I need to register more than once?

No. You have a single account that belongs to you, and you may use it from any machine connected to the Internet. You will be required to login the first time you use the second computer.

How do I register?

To register, please complete and submit the short registration form. Once you have successfully registered, you will be able to access newsletter subscriptions, manage your own profile.

Registration Troubleshooting

I'm having trouble registering. What do I do?

If you are having trouble registering, check that the following are in place:

• You have completed all the required information.
• Your browser settings accept cookies.
• Need more help? Contact us

I've registered, but I have to log in each time I want to go to my profile

If the system is asking you to log in each time, our server is unable to set a "cookie" which allows our site to recognise you as a registered user. This is caused by security settings that block cookies, or by firewall or internet security software that blocks cookies. If you are using a firewall or internet security software, please allow cookies to be set from the Fairfax network of sites.

If you do not have internet security software, then check your cookie settings.

If you have logged out of your profile during your time on triplem.com.au you will need to log back in.

I get an error saying "runtime error"

This occurs when your browser has cached old files that have been updated on our sites. To remedy it empty your cache.

I'm using a personal firewall or internet security program (Norton Personal Firewall, Zone Alarm and others) and I keep getting alarms

Personal firewalls and internet security programs often give warnings when an internet site sets a cookie on your browser. Setting a cookie allows a site to identify a user as he or she browses the site, but has no effect on other computer functions. These programs often provide generic alarms for a range of different actions. You should check with the program vendor, to determine the correct settings for the program.

Do I need to login every time I want to use the website?

Provided you do not make any changes to your browser's cookie settings, you will not need to login every time you visit our website. This means you will be able to read stories and articles freely, every time you visit, without having to enter your username and password.

When you are accessing personal information, such as your profile and secure services, such as registering for a newsletter, we will always ask for your password as verification. This is done to ensure that no one else can access your account and your details remain secure.

If you are having problems with login or registration, check that your browser settings accept cookies.

For the security of your account, we do recommend that you always close your browser every time you have finished an internet session

Triple M and Triple M Membership

What is a Triple M member?

A Triple M member account gives you access to special offers and services such as competitions, newsletters.

If you are not already a Triple M member, please continue using the registration form. Once you register, you will automatically become a Triple M member and be eligible to a host of exclusive offers and services at all our websites.

What is Triple M?

Triple M is one of the interactive subsidiaries of Austereo Pty Ltd, Australia's most progressive and exciting entertainment based media companies. Reaching over 4.3 million Australian's weekly via two national radio networks. Austereo delivers a combination of traditional and new media platforms on which to communicate with our audience.

For a list of all sites that form part of Austereo or to find out more about these sites, visit www.austereo.com.au

How do I subscribe or unsubscribe to newsletters?

You can manage your newsletter subscriptions by logging in to your profile from www.triplem.com.au. Once you have logged into your profile, you click on the Newsletter tab within your profile in order to subscribe or unsubscribe from newsletters.

Your Triple M Member Account Help

I've forgotten my username and/or password - what do I do?

If you have forgotten your username or password, we can email these details to you. Go to the member log in area, click on Forgot My Details, then at the prompt enter the email address you supplied at initial registration. We will then email your username and password to this address.

Can I change my username?

Yes, you can change you username at any time by clicking on the 'My Profile' link. The My Profile link can be found at the bottom of the home page or in the Win drop down menu in the top menu bar. Remember you can use your email address as your username if that will make it easier to remember.

How do I change my password?

To change your password, you must log into your profile from www.triplem.com.au, once you are logged in and at your profile page, you can change your password. To ensure the security of your information, you will need to enter your current password.

Your current details will be displayed in your member profile page. To change your password, follow these steps:

1. Click on the link highlighted in orange – Click here to change your password
2. You will be asked to type in your old password then to type in your new password that you have chosen.
3. Click on the "Save" button

After you have completed the above steps, your password will be changed.

Why do you need my password again when I change my details?

When ever you are able to update or change your details, we will be asking you to enter your current password again.

This is done to protect your privacy and ensure your details can not be changed by any one else but you.

Cookies & Cache

What is a cookie and why is it important?

When you register, ensure that your browser settings accept cookies and also ensure that you DO NOT delete cookies from your computer after registering.

If you are having problems, use our cookies check to see if cookies are working properly on your browser.

How do I change my browser settings to accept cookies?

Depending on which browser you use the instructions to change your cookie settings vary. See below for specific details on the most common browser versions. You can also find out more about cookies online. If you use Internet Explorer, visit the Microsoft Web site. If you use a Netscape browser, visit the Netscape site.

How do I enable cookies on Internet Explorer

On Internet Explorer 5.0 and below, go through the following steps:

1. Go to the Tools menu
2. Select Internet Options
3. Select the Security tab
4. Click the "Custom Level" button
5. Scroll down until you see "Cookies"
6. Make sure both selections under "Cookies" are marked "enabled"

On Internet Explorer 6.0, go through the following steps:

1. Go to the Tools menu
2. Select Internet Options
3. Select the Privacy tab
4. Check that your Privacy setting is on "High" or below.

How do I enable cookies on Netscape Navigator?

On Netscape Navigator 6.0 or below, go through the following steps:

1. Go to the Edit menu
2. Select Preferences
3. Select Advanced
4. Make sure the box marked "Accept all cookies" is checked
5. Uncheck "Warn me before accepting cookies"

On Netscape Navigator 7.0, go through the following steps:

1. Go to the File menu
2. Select Preferences
3. Select Privacy & Security
4. Select the Cookies category
5. If Disable cookies is selected then select another option
6. If Enable cookies based on privacy settings is selected, hit the View button
7. Select a lower privacy setting

How do I delete cached files?

Sometimes old files stored on your computer cause a range of problems on our sites. To delete these files, follow these steps:

Netscape 7.1

1. Go to the Edit menu
2. Select Preferences
3. Double click on the 'advanced' option in the left menu
4. Click on 'Cache'
5. Click on 'Clear Cache'
6. Close your browser then reopen it and browse back to the page you had a problem with.

IE6

1. Go to the Tools menu
2. Select Internet Options
3. Click on 'delete files'
4. Click on 'Ok'
5. Close your browser then reopen it and browse back to the page you had a problem with.

IE 5

1. Go to the Tools menu
2. Select Internet Options
3. Ensure the 'general' tab is selected
4. Click on 'delete files'
5. Click on 'Ok'
6. Close your browser then reopen it and browse back to the page you had a problem with.

Firefox

1. Go to the Tools menu
2. Select Options
3. Click on the 'Privacy' icon
4. Click on the 'cache' heading
5. Now click on 'clear'
6. Close your browser then reopen it and browse back to the page you had a problem with.

Mozilla

1. Go to the Edit menu
2. Select Preferences
3. Double click on the 'advanced' option in the left menu
4. Click on 'Cache'
5. Click on 'Clear Cache'
6. Close your browser then reopen it and browse back to the page you had a problem with.

Opera

1. Go to the File menu
2. Select Preferences
3. Click on the 'history and cache' option in the left menu
4. Click on 'empty now' next to 'disk cache'
5. Click on 'empty' next to 'visited addresses'
6. Close your browser then reopen it and browse back to the page you had a problem with.

Need More help? Contact Us.

If none of the above are any help to you please send us an email at memberquery@triplem.com.au with your problem. Please ensure you include your username, what you think your password is and a daytime contact number and email address so we can get back to you.