How To Get Compensation After Metro Meltdown

One Man At A Time

How To Get Compensation After Metro Meltdown


Were you among more than 100,000 Melbournians stranded during last night's Metro Trains computer meltdown? Here's how to get compensated.

Click here to download the claim form from the Metro Trains website.
Fill out the form on pages 11 and 12.
Post to: Metro Customer Service, GPO Box 1880, Melbourne, 3001

Spring Street says compensation is a matter to be sorted out between Metro Trains and Public Transport Victoria.

Big fines could be on the cards for Metro.

Public Transport Minister Jacinta Allen has told the ABC the situation was unacceptable and says the contract with Metro Trains allowed for penalties to be applied.

"The government has made its position crystal clear... we expect a higher performance standard under the next round of contracts for Metropolitan trains and trams," Ms Allen said.

The minister also took aim at Uber for "taking advantage" of people trying to get home. Prices skyrocketed at the height of the chaos, with a five-minute trip - which could usually cost about $8 to $10 - escalating to about $43.

Metro Trains is yet to officially identify the cause of the failure, which impacted it's Train Control and Monitoring System, and the backup Disaster Recovery System Centre also lost power.