Customers Can’t Redeem Their Providoor Gift Cards Following By The Company’s Collapse

Providoor entered liquidation

Article heading image for Customers Can’t Redeem Their Providoor Gift Cards Following By The Company’s Collapse

Delia Group

Customers of collapsed restaurant delivery business Providoor will be unable to redeem any outstanding gift cards or credit as the company has entered liquidation.

Celebrity chef Shane Delia launched Providoor in April 2020. The fine-dining meal delivery company expanded its service to Sydney, Canberra and Brisbane during the Covid-19 pandemic.

Stay up-to-date on the latest news with The National Briefing - keeping you in the loop with news as it hits:

Mr Delia announced the closure in a notice on the company’s website on Friday last week, citing, “Providoor will be formally placed into liquidation. But, effective immediately, we are no longer accepting orders.”

Although Mr Delia did not specify the reason behind the shutdown, he mentioned the “challenging economic conditions”.

“We served more than one million meals and built something that made a difference during some very dark days,” Mr Delia said in a statement.

“When people kept using Providoor after social restrictions were lifted, it showed us that it was a really good idea,” he added.

On Friday last week, the company appointed Jonathon Colbran and Tristana Steedman from RSM Australia Partners as Liquidators for Providoor.

Based on a statement provided by RSM, the closure of Providoor would directly impact approximately 50 restaurants in Sydney and Melbourne, making 16 full-time employees lose their jobs.

Mr Colbran encouraged Providoor customers who had purchased gift cards or pre-purchased future meals using credit cards to immediately discuss their situation with their bank or financial institution to assess their options, as they may be eligible for a chargeback.

“Based on our initial assessment of Providoor’s financial position, there is presently insufficient money to pay a dividend to creditors or provide refunds to customers, including gift card holders,’’ Mr Colbran said.

Subscribe to The Briefing, Australia's fastest-growing news podcast on Listnr today. The Briefing serves up the latest news headlines and a deep dive into a topic affecting you. All in under 20 minutes.

Caitlin Duan

3 May 2023

Article by:

Caitlin Duan

Listen Live!

Up Next