Far North Queensland's Aged Care Under Fire

Standards not being met

Article heading image for Far North Queensland's Aged Care Under Fire

Michelle Henderson via Unsplash

Far North Queensland’s aged care system was under the microscope following a damning report released by the industry’s top moderator.

When assessing the performance of aged care centres, the Aged Care Quality and Safety Commission (ACQSC) uses eight, pre-defined Aged Care Quality Standards as a metric.


The Standards account for:

  • Consumer dignity and choice
  • Ongoing assessment and planning with consumers
  • Personal care and clinical care
  • Services and supports for daily living
  • Organisation’s service environment
  • Feedback and complaints
  • Human resources
  • Organisational governance

Three of Cairns’ aged care facilities were told by the ACQSC to raise the quality of their service in the last six months.

Edge Hill Orchards and Bupa Mount Sheridan were found to be non-compliant with five of the eight regulatory Standards, while Mercy Place Westcourt was found to be non-compliant with six.

The recent ACQSC assessment pointed out a number of flaws across the centres, from severe staff shortages to the continual supply of medication without prescriptions.

Far North Queensland's Aged Care Under Fire

Join Tom Tilley with regular rotating co-hosts Jan Fran, Annika Smethurst and Jamila Rizvi on The Briefing, Monday - Saturday, for the day's headlines and breaking news as well as hot topics and interviews. Available on Listnr.

Triple M Newsroom

5 July 2021

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Triple M Newsroom

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