NBN Service Guarantee a must

Regional businesses suffer

Article heading image for NBN Service Guarantee a must


The state’s peak business organisation, the NSW Business Chamber, says it fully supports the proposal by Opposition Leader Bill Shorten to introduce an NBN service guarantee, as first proposed by the Chamber earlier this year.

“This policy mirrors what we proposed back in March, right down to the observations about the financial impact that the delays and disruptions are having on business,” said NSW Business Chamber Regional Manager Andrew Cottrill.

“We are delighted that Mr Shorten has used our submission to a Parliamentary Enquiry to form the basis of his policy initiative, Mr Cottrill said.

“It’s good to see sound policy being proposed by the alternative Government, and the proposed protections for small business are exactly what our members have been calling for.

“A survey conducted by the Chamber last year asked more than 850 businesses for their experiences, and found that 39% of businesses reported having to wait more than four weeks to have their NBN service up and running. Reliability was also a key concern for businesses post connection, with 42% of businesses saying their NBN service was unreliable.

“Small businesses, particularly in regional cities and towns, rely on being able to do business in the digital economy, and too often they are let down by unreliable services, and unbelievable delays in having faults fixed.

‘We are regularly hearing from local business owners struggling with poor network speeds and congestion, particularly with wireless services. This is simply not good enough for a brand new network which is purported to be cutting edge. NBN and the retail service providers need to have customer service guarantee’s legislated to force immediate efforts to resolve poor service experiences”

“The adoption of the Chamber’s idea re-enforces the view shared recently by Shadow Minister Anthony Albanese that the ALP is at its best when it works constructively with business. We hope that this more productive approach continues in the countdown to the next Federal Election,” Mr Cottrill said.

25 June 2018

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