Power Bill Complaints Soar In The Hunter

We had the biggest rise in NSW..

10 October 2017

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The number of complaints about power and water bills in the Hunter has soared.

The Energy and Water Ombudsman is reporting a 10 per cent increase in complaints locally last financial year - more than anywhere else in New South Wales.

2,053 complaints were received, up from 1,864.

Our main gripes were about billing, customer service and credit.

Ombudsman Janine Young believes the increase is linked to higher electricity costs that kicked in from July.

“Affordability issues, payment difficulties, high bills, increasing debt and disconnection of supply have become the norm for NSW consumers experiencing financial vulnerability.”

"The array of energy offers makes it difficult for customers to find the best deal. Customers on low or fixed incomes in particular, continue to tell us they were not able to take advantage of discounted offers because of compulsory pay-on-time or direct debit conditions. It is promising to see that retailers are now starting to address this,” Ms Young said.

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