Thousands More NBN Customers To Be Compensated For Slow Internet

ACCC investigation wraps up


Claire Sherwood

11 December 2017

Claire Sherwood

Article heading image for Thousands More NBN Customers To Be Compensated For Slow Internet

A Christmas bonus is on the way to almost 9,000 Optus customers who've been putting up with slow internet for months. 

The company has agreed to compensate a total of 8,700 customers, after admitting it may have breached Australian Consumer Law with its promises of speedy connections. 

An ACCC investigation found almost half of customers who signed up to the telco's plans, including "Boost Max", between 1 September 2015 to 30 June 2017 were unable to reach promised download speeds of up to 100 megabits per second, and maximum upload speeds of up to 40 megabits per second, or 100/40 plans.

It revealed that those speeds were never going to be possible,  because of the technical limitations on fibre to the node and fibre to the building NBN connections. 

Optus is the second company to face action for false NBN promises... back in November, Telstra was forced into a similar situation

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